Cookie Policy

  1. What are cookies?
  2. What your cookies are used for
  3. Marketing cookies
  4. Turning off cookies
  5. Cookies we use

1. What are cookies?

Cookies are small files that Lounge Underwear Limited ("We", "Us", "Our") stores on your computer to enable certain features on the domain or any subdomains (the Website). They are used to 'remember' when your computer or device accesses the Website. They allow us to remember if you are logged in to your account, and what items (if any) are in your cart. Cookies also allow us to work alongside our web analytics partner, Google Analytics, to analyse your use of the Website, and which pages or products you use or engage with the most. This helps us to improve the Website and its services.

We may match the data captured via cookies with personal data that we already hold about you, to better understand your preferences. This allows us to continually improve the relevance of our promotional communications, your shopping experience and our products and services.

Cookies can never be used to access information that you do not provide. Your privacy is very important to us, and we will always ensure that our cookies cannot be used to compromise your personal information in any way.

2. What your cookies are used for

Our cookies are used to:

  • Collect your browsing and purchasing behaviour;
  • Monitor the pages or web functions you prefer;
  • Analyse where you spend most of your browsing time.
  • Enhance our marketing and advertising efforts (particularly targeted campaigns through digital channels and social media).

3. Marketing cookies

Lounge Underwear Limited works with partners who serve advertisements or present online offers on our behalf. These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as measuring the effectiveness of the advertising campaign.

4. Turning off cookies

You can change the settings in your browser to block cookies.

Blocking cookies differs from browser to browser - however, you can usually enable it in the 'Settings' or 'Internet Options' section of your browser.

Cookies can be deleted using your web browser. However, unless they are disallowed, they will be replaced the next time you visit the Website. This is common for all sites.

If you wish to disable cookies completely, you will need to change your website browser settings to reject cookies - however, this may impact your shopping experience. Lounge Underwear Limited cannot be held accountable if this occurs.

How you disable cookies will depend on the browser you use. Further details on how to disable cookies for the most popular desktop browsers are displayed here (these may vary depending on operating systems and browser versions):

Internet Explorer
For Microsoft Internet Explorer:

  1. Select the menu 'Tools' then 'Internet Options'.
  2. Click on the 'Privacy' tab.
  3. Select 'Advanced'.
  4. Confirm your choices.

Google Chrome
For Google Chrome:

  1. Select 'Settings' and click on 'Advanced'.
  2. Under 'Privacy and Security', click 'Content Settings'.
  3. Click 'Cookies'.
  4. Confirm your choices.

For Safari:

  1. Choose 'Preferences' and then 'Privacy'.
  2. Click 'Block all cookies'.

Mozilla Firefox
For Mozilla Firefox:

  1. Click the Menu icon then select 'Options'.
  2. Click 'Privacy and Security'.
  3. Find the menu 'Cookies'.
  4. Confirm your choices.

For Opera 6.0 and further:

  1. Click the Menu icon and select 'Settings'.
  2. Click on 'Privacy & Security'.
  3. Confirm your choices.

5. Cookies we use

There are two types of cookies that may be used during your visit to the Website:

1. Session cookies

Session cookies are deleted after each visit to the Website. For example, when browsing our site, it will remember you for the duration of your visit, but the cookie will be removed from your computer as soon as you close down your internet browser. Session cookies allow you to add an item to your basket, then complete the checkout process. Disabling these cookies via your web browser will mean you will be unable to place an order on the Website.

2. Persistent cookies

Persistent cookies remember you for a set period of time, allowing wishlists and/or previously viewed products to be displayed when you next visit the Website if you are logged in to your account.