Terms & Conditions
- Conclusion of contract
- Pricing And Payment
- Prices May Vary Across Stores
- Shipping And Delivery
- Right Of Withdrawal, Returns And Refunds
- Intellectual Property Rights
Lounge Underwear Limited is a company registered in the United Kingdom under registration number 10038870, and located at; Lounge Underwear, 1 Blythe Gate, Solihull B90 8AD
Our VAT Number is 247257491
Lounge underwear Limited can be reached for any questions regarding the Terms and Conditions and matters connected to any orders or purchases please visit the help hub.
These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain loungeunderwear.com or any sub-domains, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.
Please make sure you have read and understood them before placing an order.
Lounge underwear reserves the right to amend these Terms and Condition at any time. The new version will not be retroactive and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.
2. CONCLUSION OF CONTRACT
By placing an order on the Site, you are offered to purchase products subject to these Terms and Conditions. On Site you will follow the the below steps in completing your order.
- Find the product(s) you want on the Lounge underwear website.
- Select the size you require and press ‘Add to Cart’.
- Once you’ve added all of the items you require to your cart, select checkout option.
- You will be asked to input your shipping & billing details.
- Review your order to ensure all items & details are correct.
- Press ‘Complete Order’.
- You will then receive an order confirmation via email to the email address provided at the time of ordering.
In the unlikely circumstance we’d be unable to fulfil your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose and all possible solutions.
Remember to check your cart and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend or cancel your order once it has been submitted. Please visit the help hub and our Lounge Experts will do their best to help you, but please note order cancellations or changes to orders may not be possible.
Lounge underwear reserves the right to reject or cancel your order fulfilment of all orders placed on the Lounge underwear website. We explicitly reserve the right to not accept your order for any of the following reasons:
- The product is not available / in stock.
- Your billing information is not correct or not verifiable.
- Your order has been suspected of fraudulent activity.
- We could not deliver to the address provided by yourself.
- Force Majeure.
- In the event of misspelling, pricing or other errors or mistakes in the website information.
3. PRICING AND PAYMENT
The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.
Lounge has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which may appear on the Site.
There are various payments available to you which will be available upon adding your country during the checkout process. Please note we do not accept cash, cheques or Afterpay.
All payments are subject to validation checks and authorisation by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorise payment, you will then be notified by email and/or during checkout.
4. PRICES MAY VARY ACROSS STORES.
Conversion rates may apply to prices across destination specific stores.
Lounge underwear reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.
5. SHIPPING & DELIVERY
All orders made on the Lounge website are despatched from the UK. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in your shipping confirmation email.
Depending on where you are located, you will be given various delivery options. The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process.
For information on our UK shipping and cut off times - please see here.
Free delivery is only applicable to orders over the specified basket value as declared on the Lounge underwear website homepage. Your order will be despatched with our Standard Delivery service.
We will carry out a pre-authorisation check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
Lounge underwear cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following: Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
Our carriers do not deliver on weekends and public holidays.
Countries outside of the European Union may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.
If you refuse to pay the duties to release your order, the order may subsequently be abandoned by the courier and made non-refundable. Lounge underwear will make every effort to ensure the parcel can be shipped back to the warehouse and refunded. Shipping and handling fees may in this case be applied to the customer.
By law, Lounge underwear is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.
7. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
You can return products up to 60 days, from dispatch, between the 1st of November and the 1st of January, to allow for returns during the holiday season. Returns are accepted provided that the product is in its original condition, with all labels and tags still be attached, with no make up stains, marks, pulls or rips of garments. Please note our Refund Policy may vary throughout peak sales periods, please refer to our Help Hub for any relevant updates.
Lounge underwear offer free returns in certain territories. Please check out our Returns Policy within the Help Hub.
Once your return reaches our warehouse and has been processed by our Lounge Experts, we will issue your refund. We will endeavour to complete your return within 48 hours on working days (Monday-Friday). Please allow upto 5 days for your funds to arrive back into your account.
Refunds may only be made to the same payment method used to place the order.
8. PROMOTIONS / OFFERS
Once a Lounge Gift Card has been issued, the card becomes that customers’ property. Gift Cards cannot be used in the purchase of another Gift Card.
Only one discount code can be used per order. Lounge underwear reserves the right to refuse or cancel the use of a discount code without any further discussion.
Promotions may vary across stores.
Discount only applied when entered at checkout.
Discount code cannot be used in conjunction with any other discount code or offer and is valid on full price lines only.
Excludes: Outlet, Gift Cards, Gift Wrap, Underwear Care Bags & Delivery.
Offers cannot be applied to previously ordered items.
All items are subject to availability at time of order.
Totum, Uniform Benefits, Join Network & Blue Light Card discount is valid in the UK only.
Student Beans discount is valid in UK, USA & DE only.
*Days of the week thong/briefs packs are not included in the bottoms offer.
We take all complaints very seriously and try to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to visit the help hub contact our Lounge Experts as soon as possible.
11. INTELLECTUAL PROPERTY RIGHTS
Lounge underwear owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
Permission is granted to temporarily download one copy of the materials (information or software) on Lounge underwear Ltd's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Lounge underwear Ltd's web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lounge underwear Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay later. Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
Lounge Underwear acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments].
Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs apply. Clearpay Finance Ltd. clearpay.co.uk/terms
Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6, and, if your order is more than £24, a further late fee of £6 if it is still overdue after 7 days. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future.
We encourage you to use Clearpay responsibly.
For all #FeelYourBreast T&Cs please refer to the HelpHub