Lounge Black Friday 2026: Everything You Need to Know

During the sale, discount codes cannot be used on any items, including those already discounted and full-priced products.

Unfortunately, any orders placed before the sale begins will not qualify for the discounts on offer. Discounts are only applicable to orders placed during the sale period.

During the sale, you can purchase 4 everyday Bottoms styles for £25, or 4 lace Bottoms styles for £36, excluding Intimates and Last Chance styles.

If a style is included in a particular Bottoms Offer, it will be clearly labelled on the product page.

An item isn’t yours until you have completed your purchase at checkout. We recommend checking out as quickly as possible once all items are added to your basket.

Due to the high volume of orders we expect to receive during the sale, our Express Delivery service is temporarily unavailable.

Our Buy Now, Pay Later options will still operate as normal during the sale.

For more information on the payment options available to you, please read the dedicated Payments section of our FAQs.

You may experience a queue during the checkout. If this happens, please do not refresh the page, as you may lose your place in the queue.

Due to the high volume of orders that we expect to receive during the sale, you may experience a slight dispatch delay.

Once your order has been shipped, you’ll receive a shipping confirmation email with a link that you can use to track your parcel.

We understand that on some occasions, you may wish to cancel or make amendments to your order.

You will be able to edit your shipping address or cancel your order within 15 minutes of placing it. After this point, you will no longer be able to edit or cancel your order.

If you would like to return your order when it arrives, you can register your return using our Returns Portal.

If our Client Services team is unable to amend your shipping address, please reach out to your local courier.

If you don’t receive a confirmation email after placing your order, please follow the below steps:

1. Check your bank statement to verify your payment has been taken. If you don’t see a pending payment, your order may not have been placed successfully.
2. If your card has been charged, check for a confirmation email in your Junk or Spam inboxes.
3. If you still can’t locate your confirmation email, please contact our Client Services team with the following information:

• Order number (if applicable)
• Shipping address
• Items ordered
• Date of order

You are welcome to return any eligible items within 45 days, providing they are unworn, unwashed, and unused. As long as your order has been shipped back to us within this period and you can provide tracking to support this, you will qualify for a return.

If you’d like to make a return, please visit our Returns Portal.

*Some items are non-returnable. Please check the product page to verify that your items can be returned.

You are welcome to exchange your items for a different size.

If you wish to exchange your item for an entirely different product or colour, our Client Services team will transfer the amount paid onto an e-Gift Card for use on another purchase. You may also request a refund.

Please note that the refund or e-Gift Card amount will be equivalent to the price paid for the items during the sale, minus the return fee, and not the full-price value of the item.

No restocks will happen during the sale. To be notified of a restock, click on ‘Notify Me’ on the product page of your desired item.

Please note that items listed within the "Last Chance' will not be restocked once sold out. If you cannot click ‘Notify Me’ on the product page, this means the product has been discontinued and will not be restocked.

If you find that the tracking number on your shipping confirmation email hasn’t updated right away, don’t worry. It may take a short while to present the latest tracking updates during this busy time.

Unfortunately, our warehouse team treats all orders separately and is unable to combine orders if you choose to place more than one. Duplicate shipping charges cannot be refunded.

We aim to dispatch orders in order of purchase history, but due to warehouse and courier processes, not all orders placed on the same day will be delivered on the same date. If your parcel does not arrive within the expected timeframe, please contact our Client Services team.